Terms/Privacy

Terms and Privacy

!DO NOT REMOVE!

Privacy Notice

This privacy notice discloses the privacy practices for www.aquatek-california.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information
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Ordering Information

Placing an Order

Order can be placed by contacting us via email.

Order Confirmation

Please contact us at sales@aquatek-california.com to confirm your order, and to further assist you.

Order Status

Order will be processed after full payment has been received and cleared. We will do everything possible to keep you informed of your order via email. Tracking numbers are sent via email once they are available. If you do not receive this information, you may email us at sales@aquatek-california.com to obtain your order status or tracking number. We will also contact you via email, unless noted otherwise, if there are any issues regarding your order.

Canceling an Order

Orders cannot be cancelled or refused after the orders have been shipped. Refused orders are subject to an automatic 15% restocking fee plus return freight charge. Orders cannot be cancelled or refused due to delay in shipping or order processing.
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Payment Information

Payment Methods

We accept the following forms of payment: PayPal, Money orders, wire transfers and personal checks.

Billing and Shipping Address Verification

Verification is required to guard against credit card fraud. It is for your protection and ours.

If the billing address and shipping address are different, please contact your credit card issuer and request for them to add the shipping address as an authorized shipping address for your account.

Sales Tax

For California residents and orders shipping to California, we’ll collect a sales tax of 8.99% regardless of county of residence/to be sent to.
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Shipping & Delivery Information

Shipping Options

We offer standard shipping and expedited shipping options.

Shipping Costs

Orders are shipped via standard shipping unless requested otherwise. Standard shipping carriers include USPS, UPS and FedEx Ground. Expedited shipping carriers include USPS Express and FedEx Express. We CAN NOT ship items to PO Box addresses at this time.

Items shipped outside of the 48 Continental states require additional shipping charge. Please contact us for S&H quotation before purchasing.

International Shipping

We offer international shipping to selected countries outside of the U.S. Please contact us for S&H quotation prior to purchase. Please note that you are responsible for any import tax, duties or other custom fees for any international shipments.
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Return Information

Return Policy and 30 Days Satisfaction Guarantee

To avoid returns we suggest you ask about any product you are unsure of before you order by emailing us at service@aquatek-california.com.

All products we sold on www.aquatek-california.com carry a 30-day Money Back Satisfaction Guarantee. We’ll issue you a refund for the price paid for the item less 15% restocking fee in the original form of payment. Please make sure the products are in their original condition and packaging with all contents and accessories included, and return it to us within 30 days of your purchase date. Return shipping is not covered under the return policy. All return requests made past 30 days from the purchase date are determined on a case-by-case basis and must be accompanied by a RMA.
We do not accept returns nor approve exchanges for any international orders. Returns and exchanges are only approved if the buyer pays for return shipping. For exchanges, buyer must pay both return shipping and any charges to ship back.

RMA (Returned Merchandise Authorization)

All return requests past 30 days from the purchase date are determined on a case-by-case basis and must be accompanied by a RMA. The returned item must be in brand new condition with original packaging and accessories included. Incomplete or unauthorized returns will be refused.

Any deviation from the returns process outlined above will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return. Shipping and handling charges are not refundable. The customer is responsible for shipping charges and insurance on all return shipments including defective items. For more information, please contact us at service@aquatek-california.com.

Restocking Fee

All returns are subject to a 15% restocking fee. Refund will be made in the original form of payment within 7 days after the item is received.
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Disclaimer and Limitation of Liability

MarineDepot.com shall in no event be liable for damages, including but not limited to incidental or consequential damages, for injury to any property or to any person, by reason of the person’s negligence or otherwise in connection with the safe, delivery, installation or use of the products and/or provision of services pursuant to this agreement, and purchaser shall indemnify and hold harmless MarineDepot.com against further liability. Without limiting the generality of the foregoing, MarineDepot.com shall in no event be liable for lost profits arising out of, or in connection with, this agreement. Neither MarineDepot.com nor purchaser shall be liable for delay in the performance of any of its obligations under this agreement arising out of causes beyond it control, including but not limited to acts of God, governmental action, fires, floods, epidemics, quarantines, strikes, embargoes, or severe weather.

For questions related to this privacy policy, you should contact us immediately via email at service@aquatek-california.com.
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